How do I get to FSI?
Click here for driving directions.
How do I contact you?
What kind of products do you carry?
We carry a broad variety of products for restaurants, from fresh meat and produce to dry grocery and nonfood items, we’ll have your needs covered! For detailed information about our product offering, please check out our Online Catalog.
Do you offer online ordering?
We do not have online ordering at this time; however, we hope to have it in the near future.
How do I become a customer?
Please call our main phone line at (206) 587-0102 and speak to any member of our sales team, they will be able to assist you. Alternatively, you may also fill out our New Customer Inquiry form to message us directly.
Where do you deliver?
We deliver all around the Puget Sound, from up north in Bellingham to down south in Olympia; we also deliver on the eastside from Monroe, Bellevue and Issaquah to west of the sound towards Bremerton and Silverdale. To see a map of our delivery service area, please click here. Please call us to confirm that we deliver to your area.
How often do you deliver?
It depends on your location. Please call us to confirm your delivery schedule.
What are your delivery and will call order minimums?
Our minimum invoice charge is $350 for delivery and $150 for will call orders.
I am trying to deliver to you, what are your receiving times?
Our receiving hours are from 9:00am to 3:00pm. For details and warehouse receiving contact information, please click here.
Please note: our warehouse office and will-call order pickup are located next to the loading dock, on the ground floor.
What are your business hours?
Our office hours are from 9:30 am to 5:30 pm. For will call orders, the pickup times are 9:30 am to 4:00 pm.
Do you accept credit cards for payment?
At this time we do not, but we hope to in the future. Please pay by cash or company check.
What are your terms of sale?
Our terms of sale (as stated on our invoices) are as follows: Please check your order before signing. All shortages must be noted at delivery time. This invoice is due in full within the stated terms above. A service charge of 1.5% per month will be charged on all past due accounts. Thirty-five dollars ($35) for each returned check will be added as a handling charge.
For questions regarding returns, please read our Returns Policy below for details.
What is your return policy?
Our return policy functions as a guideline for processing and handling all returns in a consistent, effective manner. This consistency makes it possible for us to maintain the quality of our service to all of our customers, and the relationships with our suppliers – allowing us to offer the most competitive pricing, while complying with food safety standards and laws.
Conditions of Return
Prior to signing for your order, please note all of the following issues at time of delivery, your driver is authorized to bring back this product
- Shortage and/or overage of any product(s)
- Wrong product(s) delivered
- Visible damage to any product(s)
*Failure to document the above will result in your return being denied – no credit will be issued after receipt of delivery.
After receipt of delivery, return requests must come from your salesperson – product(s) may only be returned for the following reasons…
- Product(s) was mis-packed/mis-labeled
- Quality issues with product(s): spoilage, damage (not visible), etc.
*Only product(s) received by customer in the past 14 days will be accepted for return under the above criteria.
To request a return on any product(s) with issues that fall into the terms for issues discovered after receipt of delivery, please follow the steps below and provide the necessary information.
- Drivers will not pick up a return without a pick up invoice.
- Contact your salesperson to request a return pick up invoice.
- Return requests to salesperson should, if possible, include the following…
- photo of the product
- photo of the product label
- invoice # the product was received on
- explanation of the issue / reason for return
- FSI will then determine if the items need to be returned – if not, FSI may request the customer to dispose of the items instead.
*No frozen or perishable items will be accepted for return if not in original packaging.
What are your credit terms?
Most new customers are on COD (Cash on Delivery) basis only. However, you may apply for credit; please speak to your salesperson for details.
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